Processing Time
We do our best to process all orders as soon as possible. Most orders are processed within 1-2 business days.
Delivery Time
We do our best to deliver all orders as soon as possible, so in most cases your order will be delivered within 5-7 working days of leaving our facility.
Tracking your order:
All orders include tracking information that is usually sent via email within 48 hours after the order has been shipped.
Customs & Duties:
In most cases, packages shipped to the UK don't require any additional fees. All shipping charges (or free shipping promos) listed do NOT include customs, duty, and taxes. We can't hold responsibility for that and the recipient is responsible for all customs, clearing, and other fees required to ship internationally.
Lost / Stolen Packages
We can't hold responsibility for orders once they have left our warehouse. If there is a tracking number, then the order has been dispatched and has left our building. If the order does not make it to its destination or is late, customers are responsible for contacting the carrier and filing a claim.
My order hasn't arrived
If you haven't received your order within 35 business days, contact us, and will refund you the full amount.
Contact us
For more information about our privacy practices, or if you have questions, or would like to make a complaint, please contact us by email at hello@snuggo.co.uk.